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Customer Care Center

Concerns about your order...

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Returns, Exchanges or Refunds...

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ORDER QUESTIONS:
Please use the following link to ask about the status of your order:
Order Status
Please include your name, order number and any other pertinent information concerning your order so we can serve you more efficiently.

SHIPPING POLICY:

SHIPPING CHARGES:
Ground shipping charges within the 48 contiguous states are included on all items in our store. You will not see a shipping charge on your order unless you choose Express Shipping, as described below.

EXPRESS SHIPPING or APO, FPO ADDRESSES:

Express Shipping (Next Day, 2-Day and 3-Day) is available at an additional cost. Those options are made available to you during the check out process.

Please note that Express Shipping refers to business days. Saturdays and Sundays should not be included when calculating approximate delivery dates.

Express shipping does not include the day your order actually ships. For example if we ship your order on Monday via 3 day shipping, Monday is not counted as a shipping day. Your order, in this case, would arrive on Thursday. Tuesday, Wednesday and Thursday are the actual shipping days. The same holds true for 2 day shipping.

For APO, FPO and AE addresses please select 3-Day shipping. There is an additional charge of $9.95 to ship to these addresses.

DELIVERY TIME:
Orders submitted with the wrong billing information will need additional verification and therefore will be delayed. We ask that you please submit the billing information exactly as stated on your credit card statement so that your order may be processed in the most efficient manner.
Orders received before 11:00 AM EST will be processed that same business day.

ADDITIONAL SHIPPING NOTES:
We automatically insure all packages.
For international inquiries, please email us at info@mytedddybare.com and we will gladly assist you in placing your order.

We can accept credit cards for international orders.

Prices do not include any taxes or tariffs that your country may impose. Please contact your local customs office for these charges. You are responsible for paying taxes or tariffs to your customs officials. We do not collect these charges.

Due to the shipping costs you will incur in exchanging or returning non-defective items from international orders, we strongly suggest that you confirm all options (sizes, colors, etc.) prior to placing your order.

Please note: All prices are in United States dollars. To find exchange rate information please view Yahoo's Currency Conversion tool.

PAYMENT METHODS:

We gladly accept Visa, MasterCard, American Express or Discover cards issued by banks within the United States. We also accept PayPal.
We regret that we cannot process orders via COD, company check, personal check, money order or other payment methods not listed above.

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

RETURN POLICY:
My Teddy Bare is committed to providing you with an enjoyable and hassle-free shopping experience, which is why we offer a 100% MONEY BACK GUARANTEE.
In the unlikely event that you are unhappy with a product simply return it within 365 days for a 100% refund, based upon our Return Guidelines:

New Jersey State law prohibits the return of "Intimate Wear" once it has been worn. We strictly adhere to this law and will not receive any worn items. When you receive your merchandise please take a moment to inspect the garment for damages, size and color.

Items being returned must be accompanied by the original packaging materials, including item tags and labels.

All returns will be inspected prior to credit being issued.
If you should need to return an item:
Please call us at 1-877-518-3339 or email our Customer Service Department at info@myteddybare.com with the following information, requesting a refund:

Order number
Product number and/or name
Reason for return

We will reply via email with a return address and a Return Material Authorization number (RMA#), which MUST be issued prior to My Teddy Bare accepting any returns. Packages without an RMA number cannot be accepted at our warehouse, or any manufacturer's warehouse.

Include the original packing slip, copy of the receipt, exchange or refund instructions and the RMA number.

The RMA number should also be noted on the shipping label when returning an item - in the following form: Attention - Returns (RMA # )

Please make sure that the package is securely wrapped.

PRIVACY & SECURITY:

PRIVACY
Your privacy is a top priority for My Teddy Bare and we take it very seriously.
We promise never to sell any customer's information to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by My Teddy Bare. .

SECURITY
We use secure server technology to process your order, so your credit card information is encrypted when your order is submitted, allowing for a safe and worry-free transaction.. No one outside our system can read or access your credit card information.

OTHER QUESTIONS:
Should you have any other questions that have not been answered through the information provided above, please feel free to use our Feedback Form. We will contact you via phone or email promptly.